Client Service Advisor (Merchant Services)

Location: Hagerstown, MD, United States; office-based

Company

hirify.global provides banking and merchant-services solutions, including payment processing and client account support.

What you will do

• Handle complex merchant-service escalations and resolve client inquiries through multiple workflow channels.
• Support newly onboarded relationships and contribute to client activation and revenue-retention programs.
• Investigate chargebacks, billing, funding, processing, and interchange qualification issues.
• Provide expert support for POS terminals, payment gateways, and value-added resellers.
• Review statements and fees, reprice accounts, perform account maintenance, and support PCI compliance discussions.
• Partner with sales, operations, and third-party service providers to deliver a consistent client experience.

Requirements

• Associate’s degree.
• At least five years of experience in merchant services or a related industry.
• Strong analytical, problem-solving, communication, prioritization, and multitasking skills.
• Knowledge of Word, Excel, Salesforce, and the ability to learn additional systems quickly.
• Must be currently authorized to work full-time in the United States.
• Visa or immigration sponsorship is not available for this position.

Nice to have

• Experience building effective relationships with internal and external partners.
• Client-focused approach and the ability to manage change and resolve inefficiencies.

Culture & Benefits

• Office-based workplace with specific work arrangements provided by the hiring team.
• Health insurance, wellness programs, life and disability insurance, and retirement savings plans.
• Paid leave, paid holidays, and paid time off.
• Eligibility for an applicable incentive compensation plan.