Customer Care Agent

Location: Onsite at the Memphis, Tennessee headquarters, Monday through Friday, 8 am–5 pm CST

Company

hirify.global is a global provider of cheerleading, dance, performing arts, band, and yearbook apparel, education, camps, clinics, competitions, and related services.

What you will do

• Handle customer calls using established etiquette, procedures, problem-solving, and follow-up practices.
• Coordinate with customer care agents, sales, accounting, and other departments to resolve customer needs.
• Respond to customer service emails and support inquiries about products and services.
• Mail catalogs and product swatches on a daily basis.
• Provide reception coverage and participate in special projects and cross-training.
• Manage keyboarding, multitasking, and regular sitting, standing, bending, lifting, kneeling, and walking requirements.

Requirements

• Positive, encouraging attitude and strong customer-oriented approach.
• Excellent verbal and written communication skills.
• Task-oriented, self-motivated, and able to work in a fast-paced environment.
• Proficiency with contact center phone systems, Salesforce, OMS, AS400, JDEdwards, and Microsoft Office.
• Associate degree in public relations, marketing, or English, or equivalent experience.
• Previous successful experience in a customer service role.

Culture & Benefits

• Values include service, passion, integrity, respect, innovation, and transparency.
• Benefits-eligible roles may include comprehensive healthcare, HSA employer contributions, FSA opportunities, and a wellbeing program.
• 401(k) plan with company matching, company-paid life insurance, AD&D, and short-term disability.
• Paid time off, paid holidays, employee ownership program, employee resource groups, and financial coaching.
• Credit union access, volunteer opportunities, and discounts on personal apparel and equipment.