Customer Service Specialist

Location: Remote; State College, Pennsylvania, United States

Company

hirify.global provides weather forecasts, warnings, consumer digital platforms, media services, and business weather solutions.

What you will do

• Monitor assigned support queues and handle inbound and outbound customer calls.
• Identify, research, and resolve customer questions, concerns, and ticketed issues.
• Coordinate with Operations, Sales, Information Technology, and other internal teams to resolve issues.
• Provide customers with status updates and estimated resolution times through phone, email, or other channels.
• Maintain product knowledge and share customer-driven input for product improvements.
• Support customer satisfaction, business growth, retention, and effective resolution metrics.

Requirements

• High school diploma or GED required.
• One to two years of customer service experience required.
• Strong verbal and written communication skills and a professional telephone manner.
• Experience with Microsoft Word, Microsoft Excel, data entry, internet navigation, and web-based programs.
• Ability to multitask, maintain composure in stressful situations, solve customer issues, and communicate complex information clearly.
• Ability to work independently and collaboratively while maintaining confidentiality and reliable attendance.

Nice to have

• Associate degree in English, Journalism, Marketing, or a related field.
• Experience with customer relationship management software.
• Previous call center experience in a customer service environment.

Culture & Benefits

• Remote position with a focus on teamwork and a learning culture.
• Solution-oriented customer service environment centered on courtesy, accuracy, timeliness, and enthusiasm.
• Equal opportunity employer committed to reasonable accommodations for individuals with disabilities.