Customer Support Executive (Automotive)

Location: Meriden office, United Kingdom; onsite

Company

hirify.global is a global technology organization providing commercial payment solutions for fuel, payables, toll, and lodging expenses in more than 80 countries.

What you will do

• Handle telephone, web chat, and email enquiries from service centres, drivers, and authorised contacts.
• Resolve routine first-line 1link issues using agreed procedures and provide clear guidance.
• Schedule, amend, and cancel future work and workshop bookings while verifying vehicle, driver, service centre, and work details.
• Record interactions, actions, outcomes, categories, priorities, and diagnostic information in CRM or ticketing systems.
• Track open enquiries, keep customers informed, handle complaints, and escalate unresolved issues with clear evidence.
• Maintain accurate support guidance, product knowledge, and service coverage across call, email, and booking workloads.

Requirements

• Previous customer service experience, ideally in first-line support or a help-desk environment.
• Clear telephone, verbal, and written communication with strong listening skills.
• Ability to resolve queries and handle difficult conversations calmly and professionally.
• Confidence using Microsoft applications and learning new systems.
• Strong organisation, accuracy, multitasking, resilience, and practical problem-solving skills.
• Flexibility, collaboration, and a customer-focused approach.

Nice to have

• Experience with 1link or another automotive-related platform.
• Experience with CRM, incident-management, or ticketing systems.
• Knowledge of the automotive, fleet, leasing, or vehicle maintenance industry.

Culture & Benefits

• Assigned workspace and company-issued equipment at the Meriden office.
• Formal, hands-on training.
• Four times life insurance, private healthcare, and a pension scheme with a 5% employer contribution.
• 25 days of holiday with holiday buy/sell options.
• LinkedIn Learning access, commission opportunities based on targets, and career progression.