Technical Product Marketing Manager (AI)

Location: San Mateo, California, USA; hybrid with in-office presence required Tuesday through Thursday

Annual base salary: $161,000–$200,000, plus target bonus eligibility

Company

hirify.global develops enterprise service software for customer and employee experiences, including Freshservice AI for IT service management.

What you will do

• Own the technical narrative for AI across Freshservice, including agent behavior, grounding, quality measurement, and architecture.
• Write architecture explainers, deep-dive blogs, whitepapers, model and evaluation narratives, and integration guides.
• Create technical enablement materials for Solution Engineers, Solution Architects, and Customer Success teams.
• Support customer evaluations, proofs of concept, security and architecture reviews, advisory boards, analyst briefings, and customer interviews.
• Partner with Product Management and Engineering to translate technical decisions into customer value and bring buyer feedback into the roadmap.
• Represent hirify.global through webinars, industry events, technical writing, and analysis of AI trends affecting ITSM.

Requirements

• 5+ years of experience in product marketing, technical marketing, solutions engineering, or another technical customer-facing role in B2B SaaS.
• Fluency in modern AI systems, including agent frameworks, orchestration, tool-calling, MCP, retrieval, grounding, evaluation, fine-tuning, and cost, latency, and accuracy trade-offs.
• Hands-on ability to configure product workflows, run prompts, and investigate product behavior in demo environments.
• Strong technical writing and verbal communication skills, with credibility in engineering and architecture discussions.
• Ability to investigate independently and communicate clearly to technical audiences.
• Ability to work in a hybrid arrangement from San Mateo, California, with three required office days per week.

Nice to have

• Experience marketing ITSM, IT operations, DevOps, observability, cloud, cybersecurity, or enterprise infrastructure products.
• Familiarity with enterprise AI adoption, governance, security, and data-residency requirements.
• Experience marketing to IT administrators, platform teams, and enterprise technology evaluators.
• Hands-on experience with agent development, evaluation frameworks, automation, or workflow platforms.
• Public technical writing, talks, demos, repositories, or shipped side projects.

Culture & Benefits

• Medical, dental, vision, disability, and life insurance options.
• Equity, ESPP, flexible paid time off, flexible spending, commuter, and wellness benefits.
• Adoption and parental leave benefits.
• Inclusive equal-opportunity workplace committed to colleagues from diverse backgrounds.