Customer Relationship and Renewals Manager

Location: Mississauga, Ontario, Canada — hybrid work from the Meadowvale Office

Company

hirify.global develops technology products and services and promotes innovation, continuous learning, and collaborative work on complex projects.

What you will do

• Serve as the first point of contact for clients and prospects and provide a professional customer experience.
• Manage customer accounts, strengthen relationships, and grow account scope and value.
• Achieve renewal targets, prepare price quotes, upsell products and services, and resolve customer needs.
• Plan sales campaigns, manage inbound and outbound communications, and extend revenue across the existing account base.
• Maintain the sales pipeline and forecasts while sharing customer feedback with internal stakeholders.
• Collaborate with outside sales, sales engineering, channel partners, and marketing to support sales strategy.

Requirements

• At least 2 years of experience in high-volume B2B sales or renewals, ideally in technology.
• Strong phone presence and experience in a high-volume customer interaction environment.
• Proficient interpersonal, communication, and computer skills.
• Passion for technology and the ability to learn new technologies, with basic mobile technology knowledge desirable.
• Strong problem identification, problem resolution, attention to detail, initiative, and goal-oriented execution.
• Excellent English communication skills required; additional languages are an asset.

Nice to have

• Inside Sales experience.
• Salesforce experience.
• Basic knowledge of mobile technology.

Culture & Benefits

• 12-month contract in a hybrid work environment.
• Opportunities for personal growth, continuous learning, and exposure to emerging technologies.
• Fast-paced, collaborative, and agile working environment with a global reach.
• Opportunity to work with hirify.global partners, including leading technology companies.