Associate Director, Marketplace Scaled Acquisition & Account Management (Ecommerce)

Location: London, United Kingdom

Company

hirify.global is a NASDAQ-listed technology and supply chain ecosystem operating across retail, logistics, technology, property, and international ecommerce.

What you will do

• Own scaled seller acquisition across the UK, Germany, France, and Benelux, building repeatable and largely self-serve onboarding pathways.
• Redesign account management by segmenting sellers according to tier and potential, then matching them with self-serve, pooled, or dedicated support.
• Build and lead the scaled account management function with clear productivity benchmarks.
• Define and monitor acquisition and account management funnel metrics, including time-to-first-sale, activation, GMV retention, and account manager-to-seller ratios.
• Partner with Compliance, Product, and Integrator teams to reduce onboarding friction and improve time-to-launch.
• Implement tooling and automation while representing scaled acquisition and account management in strategic planning.

Requirements

• Experience building or scaling marketplace seller acquisition or account management functions from the ground up, ideally in a third-party or multi-sided marketplace.
• Track record designing tiered service and seller segmentation models that balance growth with cost efficiency.
• Strong data orientation and experience setting, defending, and reporting productivity and funnel benchmarks to senior stakeholders.
• Experience managing multi-market teams across the UK, Germany, France, Benelux, or similar markets.
• Experience hiring and scaling a function rather than only managing an established team.
• Comfort operating in a fast-moving organization where processes are still being built.

Culture & Benefits

• Work in a fast-paced environment focused on collaboration, ownership, and high-quality results.
• Access global projects and learning opportunities within an international organization.
• Inclusive, people-focused workplace with a commitment to equal opportunity.
• Competitive salary and a central London work location.