Customer Experience Banker (Retail Banking)

Location: Cincinnati, Ohio, United States; office-based

Company

hirify.global provides branch banking services and financial products for consumer and business customers.

What you will do

• Serve walk-in customers and provide accurate, efficient, and welcoming service.
• Identify customer financial goals and recommend appropriate deposit and banking products.
• Build and retain consumer and business relationships through follow-up, outbound calling, referrals, and a disciplined sales process.
• Educate customers and refer them to other areas of the bank to deepen relationships.
• Process customer transactions accurately, balance daily, and follow operational, security, risk, and regulatory procedures.

Requirements

• High school diploma or GED plus at least one year of customer service or qualifying military experience, or a bachelor's degree.
• Customer service, sales, communication, presentation, and relationship management skills.
• Must be currently authorized to work full-time in the United States.
• Comfort with technology, including mobile and online banking services.

Nice to have

• At least one year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling experience.

Culture & Benefits

• Welcoming and inclusive branch environment.
• Office-based workplace with collaboration and customer-facing responsibilities.
• Employees are encouraged to share ideas that improve customer, bank, and community outcomes.
• Immigration sponsorship is not available for this position.