Platform Success Representative with English

Location: Sofia, Bulgaria; hybrid work

Company

hirify.global connects technology manufacturers and cloud providers with business-to-business technology experts through its global IT sales channel and digital platform.

What you will do

• Manage a group of platform trading customers and achieve sales targets.
• Identify, onboard, and reactivate new and dormant online partners.
• Train partners to use the platform through a self-service approach.
• Collaborate with internal teams to maximize platform sales opportunities and engagement.
• Handle inbound queries, resolve day-to-day platform issues, and provide solutions within defined SLAs.
• Drive self-serve quoting, quote-to-order conversions, customer-base growth, and revenue results.

Requirements

• Fluent English required.
• Knowledge of professional telephone techniques and customer care.
• Strong negotiation, influencing, written, and verbal communication skills.
• Good knowledge of IT products and the ability to meet deadlines.
• Proactive, customer-oriented, solution-focused, and able to work as part of a team.
• Availability for a Monday-to-Friday schedule from 11:00 AM to 8:00 PM.

Culture & Benefits

• Competitive salary and bonus system.
• Additional health insurance, food vouchers, transport allowance, and a well-being program with a Multisport card.
• Paid holiday days that increase over time, referral and baby bonuses, and company discounts.
• Training opportunities, foreign-language practice, career development, and access to an online learning platform.
• Modern office with free coffee and hot beverages, social events, recognition awards, and an open-minded working environment.
• Background checks, including employment and education verification, are conducted after a potential offer is accepted.