Account Manager (Fintech)

Location: Sofia, Bulgaria; hybrid model with 3 days per week in the office and 2 days per week from home

Company

Global payment service provider and acquirer offering online, mobile, in-store, and over-the-phone payment solutions, payment methods, fraud management, and performance optimization.

What you will do

• Coordinate communications between merchants and internal units including risk management, treasury, finance, technical support, and product development.
• Lead merchant onboarding and initiate the services required by each client.
• Present and process client applications, including submissions to the credit committee.
• Build and maintain long-term client relationships.
• Support clients during technical integration and escalate issues to the relevant departments.
• Develop strong knowledge of the company’s payment services and apply a customer-centric, commercially oriented approach.

Requirements

• At least 1 year of experience in account management, customer success, or a similar role.
• Strong English communication skills are required.
• Excellent computer skills.
• Good analytical and problem-solving skills.
• Willingness to innovate, learn, and share knowledge.
• Availability to work in the hybrid Sofia arrangement: 3 days from the office and 2 days from home.

Culture & Benefits

• Fast-growing payments business with a modern and challenging environment.
• Casual atmosphere and excellent working conditions.
• Professional development through books, training, and certifications.
• Team-building events and other activities.
• 25 days of paid holiday, plus 1 additional day for every 2 years with the company.

Hiring process

• Apply with a CV in English.
• Only shortlisted candidates will be contacted.