Junior Service Engineer (Game Development)

Location: Kraków, Lesser Poland Voivodeship, Poland; workplace: on-site

Company

hirify.global is a game co-development company and part of Keywords Studios, delivering technical and creative services for AAA video game projects.

What you will do

• Process complex support requests and troubleshoot network, hardware, and specialized software issues.
• Order, assemble, stage, and configure computers, operating systems, and software.
• Install and troubleshoot network cabling and support patch-panel work.
• Oversee and maintain servers without direct administration responsibilities.
• Maintain software, electrical installations, and cooling systems.
• Provide face-to-face and remote support to end users.

Requirements

• Knowledge of hardware, network, and software troubleshooting.
• Experience troubleshooting Windows 7, 8, 8.1, 10, and 11.
• Understanding of Active Directory and user account management.
• Ability to create precise technical documentation and provide user support.
• Knowledge of PC, network, and technology procurement processes.
• Great spoken and written English and Polish are required.

Nice to have

• Game-industry support experience, including Autodesk, Allegorithmic, or Adobe software.
• Basic knowledge of Git, SVN, or Perforce.
• Experience with MS O365, remote user support, LAN cabling, or patch panels.
• Knowledge of Atlassian products such as Jira and Confluence or another bug-tracking system.
• Commercial technical support experience.

Culture & Benefits

• Work with an international team on challenging game-development projects.
• Learning and development opportunities including mentoring, lectures, conferences, and industry events.
• Medical care package and Care Bonus for health, education, and safety needs.
• Flexible working hours aligned with team needs.
• Breakfasts, snacks, fruit, tea, and coffee available during the day.
• MyCafeteria, corporate events, and team-building activities.