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5 дней назад

IT Helpdesk/Support Engineer (macOS/Windows)

Формат работы
onsite
Тип работы
fulltime
Грейд
junior
Английский
b1
Страна
Ukraine/Poland/Cyprus +1 еще
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Мэтч & Сопровод

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Описание вакансии

Текст:
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TL;DR
IT Helpdesk/Support Engineer (macOS/Windows): Providing first-line hardware, software, connectivity, account, and equipment support for the Kyiv office with an accent on onboarding, offboarding, inventory management, and MDM enrollment. Focus on troubleshooting network and Wi-Fi issues, documenting support procedures, and collaborating with the distributed Corp-IT team while developing toward a full sysadmin role.

Location: Kyiv office; onsite presence is critical and the role cannot be done remotely.

Company

hirify.global is a live-streaming B2C platform with more than 450 million registered users and over 500 employees worldwide.

What you will do

  • Act as the first point of contact for hardware, software, connectivity, and account issues in the Kyiv office.
  • Set up and configure macOS and Windows laptops, including MDM enrollment for new hires.
  • Manage onboarding and offboarding, account provisioning, equipment handover, and asset tracking.
  • Troubleshoot office network and Wi-Fi issues and escalate complex cases to senior engineers.
  • Manage IT inventory, purchase equipment, and process requests through Jira Service Management.
  • Maintain and improve support documentation in Confluence.

Requirements

  • Basic understanding of IP addressing, DHCP, DNS, and Wi-Fi troubleshooting.
  • Comfortable supporting macOS and Windows in a corporate environment.
  • Familiarity with Google Workspace, including Gmail, Drive, Meet, and basic administration.
  • Understanding of user account creation, access management, and password resets.
  • Ability to follow runbooks, document procedures clearly, and explain technical issues to non-technical colleagues.
  • Intermediate English is required for technical documentation and written communication with the global team.

Nice to have

  • Okta or SSO basics, Jamf or Intune experience, CLI or basic scripting knowledge.
  • FortiNet or VPN awareness.
  • Previous helpdesk experience or an IT course or certification.

Culture & Benefits

  • Hands-on mentorship and a learning environment with a path toward a full sysadmin role.
  • Exposure to Okta, Jamf, Intune, GCP, CrowdStrike, and Cloudflare.
  • Distributed Corp-IT collaboration across Kyiv, Warsaw, Tel Aviv, and Limassol.
  • Flexible working hours, social and welfare packages, and performance reviews.
  • 20 working days of paid vacation and full sick-leave coverage.
  • Comfortable Kyiv office near the metro, open 24/7 with safety and health measures in place.

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