Customer Success & Account Manager (B2B SaaS)

Location: Based in Bishkek; remote-first with in-person customer meetings and onsite business trips when needed

Company

Full-stack engineering company building and operating large-scale IT products, including Enji.ai, a B2B SaaS platform that connects existing team tools with project insights, reports, and actionable information.

What you will do

• Own customer onboarding, implementation, adoption, and the ongoing relationship through renewals.
• Coordinate integrations and technical configuration across Jira, Slack, Telegram, Confluence, Google Workspace, and related tools.
• Turn unclear customer requests into structured tasks, clear next steps, and actionable plans for engineering and product teams.
• Track commitments, blockers, risks, and dependencies through confirmed resolution, validation, documentation, and rollout.
• Conduct regular customer check-ins and business reviews, monitor satisfaction, and identify expansion opportunities.
• Improve onboarding processes, customer documentation, and support workflows while acting as the internal customer advocate.

Requirements

• 2+ years of experience in account management, customer success, onboarding, customer relationship management, or a similar B2B SaaS role.
• Experience coordinating customer integrations, technical configurations, and multiple accounts or implementation streams in parallel.
• Strong ownership, proactive follow-up, written and verbal communication, and the ability to drive tasks through completion.
• Ability to work constructively with engineering and technical teams without writing code, and to manage blockers, delays, renewals, and difficult customer discussions.
• Experience with Jira, Slack, Confluence, Google Workspace, and similar tools.
• Fluency in Kyrgyz, Russian, and English; based in Bishkek.

Nice to have

• Experience with renewals, upsell, expansion, OAuth, webhooks, bots, or platform integrations.
• Experience with self-hosted or client-hosted installations and support-heavy B2B SaaS products.
• Understanding of software rollout and post-release validation processes.
• Technical background or experience improving onboarding, documentation, or support workflows.

Culture & Benefits

• Remote-first culture with flexible working hours.
• Autonomy, direct communication, initiative, and continuous improvement.
• Long-term projects and professional communities.
• Salary paid in dollars.
• Training budget, paid conferences, and onsite business trips.