Clinic Coordinator - Mon-Fri 9:30am-6pm

Location: 300 Boylston St, Chestnut Hill, MA 02459; 100% onsite

Salary: $45,500–$54,400 per year

Company

hirify.global provides cancer research, patient care, education, and public health programs.

What you will do

• Schedule complex oncology appointments across disciplines and monitor scheduling reports for accuracy and resource utilization.
• Perform patient check-in and check-out, collect scheduling information, triage calls, verify patient identities, print paperwork, and enter verbal orders.
• Coordinate communication among patients, families, providers, leadership, and cross-functional teams.
• Provide customer service, respond to patient needs, and de-escalate grievances while involving clinic leadership when necessary.
• Recognize emergencies and respond according to standard operating procedures.
• Process registrations, maintain patient-use iPads, troubleshoot technology, and participate in quality improvement and system changes.

Requirements

• High school diploma required; bachelor’s degree preferred.
• Experience in a customer service setting preferred.
• Proficiency with technology and complex computer systems.
• Strong verbal and written communication, organization, problem-solving, critical-thinking, multitasking, and adaptability skills.
• Ability to maintain confidentiality of protected health information and comply with HIPAA and institutional procedures.
• Patient contact is required through in-person, telephone, written, and email communication; the role may include wheelchair escort services.

Culture & Benefits

• Work in a busy oncology clinic supporting compassionate and comprehensive patient care.
• Participate in training new team members and contribute constructive feedback to quality improvement projects.
• Work within an inclusive, diverse, and equitable healthcare environment.
• Complete assigned AEU and HealthStream competencies and support Joint Commission accreditation requirements.