New Patient Coordinator

Location: Boston, Massachusetts; hybrid work with 2–3 days onsite per week

Salary: $45,500–$54,400 per year

Company

hirify.global provides cancer research, education, and comprehensive patient care in collaboration with Harvard Medical School-affiliated hospitals.

What you will do

• Coordinate scheduling and rescheduling for new patient visits, from individual physician appointments to multi-provider care plans.
• Provide administrative support for patient intake, incoming calls, emails, referrals, and clinical information collection.
• Triage patient questions and issues, resolve requests in real time when possible, and escalate matters appropriately.
• Recognize emergencies and respond according to standard operating procedures and critical-thinking guidelines.
• Coordinate medical records, tissue receipt, appointment packets, materials requests, and EMR portal enrollment.
• Collaborate with clinical practitioners and the New Patient Coordinator team to maintain coverage, service levels, and quality standards.

Requirements

• Up to 1 year of experience in healthcare and/or customer service.
• Bachelor’s degree in health administration or a related field is strongly preferred.
• Excellent communication, organization, customer service, and phone etiquette.
• Strong attention to detail with the ability to multitask and solve problems quickly.
• Ability to learn and implement new concepts and process changes quickly.
• PC proficiency and the ability to work effectively as part of a team.

Culture & Benefits

• Hybrid schedule requiring 2–3 onsite days per week.
• Inclusive, diverse, and equitable environment focused on compassionate patient care.
• Work alongside physicians, physician assistants, nurses, nurse practitioners, and other care providers.
• Opportunity to support adult patients and families in a cancer care setting.
• Defined service levels and key performance indicators support consistent service quality.