New Patient Coordinator - Benign Hematology

Location: Brookline, Massachusetts, United States; hybrid work with 2–3 days onsite per week

Salary: $45,500–$54,400 per year

Company

hirify.global is a cancer research and patient care organization focused on advancing treatment and providing compassionate care.

What you will do

• Coordinate scheduling and rescheduling for new patients, from individual physician appointments to multi-provider visits.
• Answer telephone calls, emails, and referral inputs while providing accurate program information and customer service.
• Complete patient intake, collect detailed clinical information, triage issues, and escalate requests when necessary.
• Recognize emergencies and respond according to standard operating procedures.
• Coordinate medical records, tissue receipt, appointment packets, materials requests, and EMR portal enrollment.
• Collaborate with clinical practitioners and the New Patient Coordinator team to support timely, compliant patient care.

Requirements

• Up to 1 year of experience in healthcare and/or customer service is preferred.
• A bachelor's degree in health administration or a related field is strongly preferred.
• Excellent communication, organizational, customer service, and phone etiquette skills.
• Strong attention to detail with the ability to multitask and solve problems in real time.
• Ability to learn and implement new concepts and process changes quickly.
• PC proficiency and the ability to work effectively as part of a team.

Culture & Benefits

• Hybrid work arrangement with 2–3 onsite days per week.
• Work in an inclusive, diverse, and equitable patient-care environment.
• Support adult patients, families, physicians, nurses, and other care providers.
• Defined service levels and key performance indicators guide performance.