Customer Service Management Trainee

Location: On-site at the Kenosha Branch, Kenosha, Wisconsin

Salary: $29–$34 per hour

Company

Family-owned distributor of shipping, industrial, and packaging materials with more than 9,800 employees across 14 locations.

What you will do

• Complete a comprehensive hands-on training program covering customer service management.
• Manage and develop a team of customer service representatives.
• Set clear goals, evaluate team performance, and provide constructive feedback.
• Review department procedures and standards to identify improvement opportunities.

Requirements

• Bachelor’s degree.
• Strong record of customer-focused service, teamwork, and attention to detail.
• Prior leadership or management experience is beneficial.
• Ability to work on-site in Kenosha, Wisconsin.

Culture & Benefits

• Full-time position with set schedules across a 24/7 operation.
• Health insurance and a 401(k) with a 6% employer match starting on day one.
• Multiple bonus programs, paid holidays, and paid time off.
• Tuition assistance for professional continuing education.
• On-site café, fitness center, walking paths, and modern facilities.
• Pre-employment hair follicle drug screening is required.