Field Service Coordinator I

Location: Belgrade, Serbia; 2nd and 3rd shifts

Company

Global platform-powered commerce technology company providing unified commerce, payment capabilities, and services for retailers and restaurants in more than 35 countries.

What you will do

• Review service requests and determine the required actions.
• Assign tasks to Customer Engineers based on skills, schedules, urgency, and availability.
• Prioritize customer needs, balance workloads, and coordinate locations and schedules.
• Check part availability, source parts from different locations, and track estimated arrival times.
• Communicate with teams across the United States by phone, email, and chat.
• Document updates, support escalations and older service requests, and suggest process improvements.

Requirements

• No previous experience is required; the role is suitable for a first job.
• Curiosity, motivation, willingness to learn, and a proactive approach.
• Ability to communicate with U.S.-based teams by phone, email, and chat.
• Ability to manage priorities and work in a high-volume service environment.
• Willingness to work 2nd and 3rd shifts.

Culture & Benefits

• Full structured training from the beginning.
• One-to-one mentorship and ongoing guidance.
• Supportive learning environment with development at an individual pace.
• Clear career paths toward senior, leadership, and specialized roles.
• Training in logistics, service operations, problem-solving, corporate systems, SLA optimization, and process improvement.