L2 Support Engineer (VIP Support)

Location: Singapore

Company

hirify.global is an independent technology consulting firm providing technology guidance and solutions to businesses through an international team across more than 60 countries.

What you will do

• Provide Level 2 technical support for end users and service requests, including VIP and executive support.
• Manage incidents, maintain ticket updates, and escalate unresolved issues within defined service levels.
• Stage, deploy, configure, install, and maintain PCs, laptops, peripherals, and workplace IT equipment.
• Execute IMAC requests, hardware refreshes, repairs, replacements, and software troubleshooting.
• Support conference rooms, meetings, special events, Connected Backup clients, and local network issues.
• Coordinate issue resolution with Service Desk, infrastructure teams, clients, business stakeholders, and vendors.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent practical experience.
• At least 7 years of experience in IT Support, Desktop Support, End User Computing, or Service Desk environments.
• Mandatory experience providing VIP or executive support in a corporate environment.
• Strong experience with Windows desktop and laptop environments, hardware troubleshooting, software installation, peripherals, and PC deployment.
• Experience with ticketing systems, incident management, IMAC activities, local network troubleshooting, and workplace technology support.
• Fluent English communication skills are required, along with the ability to work independently, prioritize tasks, and support flexible hours when needed.

Culture & Benefits

• International environment with more than 110 nationalities.
• Internal Academy with more than 250 training modules.
• Career growth supported by a leadership development culture.
• Regular afterwork and team-building events.
• Participation in CSR initiatives, including the WeCare Together program.

Hiring process

• Brief virtual or phone call.
• Approximately three interviews, depending on seniority and role requirements.
• Potential case study, role play, technical assessment, or problem-solving exercise.