Onsite Engineer Trainee

Location: Singapore; onsite role with in-person collaboration

Company

hirify.global is a global IT services company supporting enterprise IT modernization, optimization, security, and workplace technology operations.

What you will do

• Install, configure, maintain, image, and deploy desktops, laptops, printers, and peripheral devices.
• Provide onsite technical support for hardware, software, operating systems, network connectivity, email, VPN, and application access.
• Provision user accounts, reset passwords, manage access, and support software installations, upgrades, patches, and updates.
• Track IT assets, device inventories, hardware allocation, and device lifecycle activities.
• Document incidents, resolutions, and procedures in ticketing and service management systems.
• Collaborate with infrastructure, network, security, and application support teams while following IT service levels and security policies.

Requirements

• Diploma or bachelor's degree in information technology, computer science, computer engineering, information systems, or a related discipline, or graduation in 2024, 2025, or 2026.
• Singapore citizenship or Singapore permanent residency is required.
• Strong analytical, troubleshooting, problem-solving, communication, organizational, and customer-support skills.
• Ability to work independently and collaboratively, learn new technologies, and adapt to a fast-paced workplace.
• Basic to intermediate knowledge in at least two relevant areas, including operating systems, desktop support, networking, Microsoft technologies, system administration, IT service management, asset management, security, or cloud collaboration.
• Full-time traineeship commitment is required. Earlier graduates may qualify if they completed National Service in 2024, 2025, or 2026.

Nice to have

• Knowledge of Windows 10/11, Linux or macOS, ServiceNow, Remedy, Jira, Microsoft 365, Outlook, Teams, Active Directory, Azure, OneDrive, SharePoint, TCP/IP, LAN/WAN, Wi-Fi, VPN, DNS, and ITIL concepts.

Culture & Benefits

• Hands-on experience in enterprise IT support and workplace technologies.
• Exposure to enterprise tools, processes, and industry best practices.
• Collaboration with experienced IT professionals in a global organization.
• Development of practical skills for future careers in IT infrastructure, desktop engineering, and technical support.
• In-person collaboration with flexibility intended to support wellbeing, productivity, individual work styles, and life circumstances.