Senior Revenue Operations Support Manager (Salesforce)

Location: Hybrid, based in Singapore; support for the APAC region. An in-person interview at a hirify.global office or hub may be required at the offer stage.

Company

hirify.global operates a global network and security platform that protects and accelerates websites and other Internet applications.

What you will do

• Support Sales and Customer Success by resolving tickets related to sales processes and systems.
• Review requests independently, troubleshoot technical challenges, identify root causes, and resolve issues.
• Verify sales order data accuracy and coordinate issue resolution across Sales, Customer Success, Contracts, Pricing, and Finance.
• Maintain operational documentation, create documentation for new tasks, and train new team members.
• Execute existing tests and write new test scenarios for Salesforce user acceptance testing.
• Lead operational support projects for new initiatives and improve processing speed and efficiency after launch.

Requirements

• 5–10 years of relevant experience in Sales Operations.
• Experience using Salesforce in quote-to-cash business processes.
• Proficiency with Salesforce for daily troubleshooting, ticket resolution, and projects.
• Proficiency with Excel and Google Sheets.
• Strong time management, verbal and written communication, organizational skills, and attention to detail.
• Ability to take initiative, identify inconsistencies, and suggest process improvements.

Nice to have

• Experience working at a SaaS company.

Culture & Benefits

• Work in a hybrid environment supporting the APAC region.
• Contribute to initiatives focused on protecting and improving the open Internet.
• hirify.global is committed to diversity, inclusion, equal opportunity, and reasonable accommodations.
• The role may involve access to information covered by U.S. export control laws; an offer may depend on authorization to receive controlled technology without export-license sponsorship.

Hiring process

• Applicants who reach the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.