Contract Business Operational Support / Inside Sales

Location: Singapore, Singapore

Company

hirify.global provides advanced materials and solutions for the semiconductor and other high-technology manufacturing industries.

What you will do

• Serve as the operational focal point for assigned OEM and strategic customer accounts, supporting Account Managers and customer follow-up.
• Coordinate order fulfillment, shipment expedites, backlog recovery, allocation management, and delivery-risk communication across Planning, Procurement, Manufacturing, and Logistics.
• Consolidate customer forecasts, analyze demand versus supply, and report on forecast accuracy, inventory risks, and opportunities.
• Coordinate Product Change Notifications, customer acknowledgements, approvals, product qualifications, and lifecycle updates.
• Manage Returned Material Authorizations and quality escalations, including failure-analysis communication and corrective-action tracking.
• Prepare operational dashboards and reports, maintain SAP and CRM data accuracy, and recommend process improvements.

Requirements

• Customer-focused mindset with strong organizational, prioritization, analytical, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment and coordinate across functions without direct authority.
• Effective stakeholder-management and communication skills.
• Advanced Microsoft Excel and PowerPoint capabilities.
• Experience with SAP, Salesforce, Power BI, or similar ERP and CRM tools is preferred.

Culture & Benefits

• Full-time role focused on operational excellence and customer satisfaction.
• Cross-functional collaboration with customers, Account Management, Planning, Logistics, Manufacturing, Quality, and Product Management.
• Opportunity to drive continuous improvement and improve customer outcomes.