Client Success Lead (Fintech)

TL;DR

Client Success Lead (Fintech): Managing and growing strategic enterprise and SMB merchant partnerships in Canada with an accent on account strategy, product adoption, commercial negotiations, and cross-functional execution. Focus on building multi-year growth roadmaps, influencing executive stakeholders, and optimizing partner performance across complex financial and e-commerce programs.

Location: Remote within Canada; occasional office attendance may apply to proximal roles.

Salary: CAD 103,750–153,750 OTE per year, including annual base pay and sales incentive target.

Company

Affirm develops transparent consumer finance products that enable flexible buy-now-pay-later experiences without hidden fees or compounding interest.

What you will do

• Manage a portfolio of enterprise and SMB merchant accounts, building long-term relationships and achieving growth objectives.
• Define portfolio strategy, align joint priorities, and influence senior stakeholders on both sides of strategic partnerships.
• Build and execute multi-year account plans covering product integrations, co-marketing initiatives, and go-to-market expansion.
• Lead commercial negotiations involving contracts, pricing, renewals, and expansion opportunities.
• Analyze partner performance and recommend programs that improve adoption, operational results, and new use cases.
• Coordinate Product, Technical, Credit, Analytics, Marketing, Risk, and other teams to deliver partner initiatives and maintain customer health.

Requirements

• 5+ years of B2B client-facing experience, preferably in technology or fintech.
• Strong relationship management skills and experience leading complex strategic partnerships at the executive level.
• Experience managing cross-functional, multi-stakeholder initiatives with strong attention to detail.
• Excellent written and verbal communication, analytical ability, and executive presentation skills.
• Experience structuring, negotiating, and closing commercial contracts.
• Comfort using Salesforce, AI, and business intelligence tools.

Nice to have

• Knowledge of consumer finance products, SaaS solutions, and e-commerce.
• Bilingual French and English language skills.

Culture & Benefits

• Remote-first work model within the country of employment.
• Health coverage with premiums fully subsidized for employees and dependents.
• Flexible spending stipends for technology, food, lifestyle, and family-forming expenses.
• Competitive vacation and holiday schedules.
• Employee stock purchase plan with discounted shares.

Hiring process

• Inclusive interview experience with reasonable accommodations available for candidates with disabilities.