Client Success Lead (Fintech)

Location: Remote Canada

On Target Earnings: $103,750–$153,750 per year

Company

Affirm develops transparent consumer finance products that enable customers to buy now and pay later without hidden fees or compounding interest.

What you will do

• Manage a portfolio of enterprise and SMB merchant accounts and build long-term business relationships.
• Define portfolio strategy, align joint priorities, and influence senior stakeholders on both sides.
• Create and execute multi-year growth roadmaps covering product integrations, co-marketing, and go-to-market expansion.
• Lead commercial negotiations involving contracts, pricing, renewals, and expansion opportunities.
• Analyze partner performance and recommend initiatives to increase adoption, improve results, and expand use cases.
• Coordinate Product, Technical, Credit, Analytics, Marketing, Risk, and other stakeholders to deliver partner initiatives and maintain customer health.

Requirements

• 5+ years of B2B client-facing experience, preferably in technology or fintech.
• Strong customer relationship management skills and experience leading complex strategic partnerships at the executive level.
• Experience managing cross-functional, multi-stakeholder initiatives with strong attention to detail.
• Excellent written and verbal communication, analytical, presentation, and stakeholder-influence skills.
• Experience structuring, negotiating, and closing commercial contracts.
• Comfort using Salesforce, AI, and BI tools.

Nice to have

• Knowledge of consumer finance, SaaS solutions, and e-commerce.
• Bilingual French and English communication skills.

Culture & Benefits

• Remote-first work model for roles within the country of employment.
• Health care coverage with premiums fully covered for employees and dependents.
• Flexible spending stipends for technology, food, lifestyle, and family-forming expenses.
• Competitive vacation and holiday schedules.
• Employee stock purchase plan with discounted shares.

Hiring process

• Inclusive interview experience with reasonable accommodations available for candidates with disabilities.