Operations Strategy Lead – UK (Fintech)

Location: United Kingdom; hybrid role with at least 3 days per week in the United Kingdom office

Company

hirify.global is a Southeast Asian financial technology company building digital products for insurance, spending, saving, investing, exchanging, and travelling.

What you will do

• Define and execute operational strategies supporting growth in the UK market.
• Run daily customer service, administrative operations, and internal workflows.
• Hire, lead, and develop operations and administration teams.
• Improve processes, identify bottlenecks, automate workflows, and implement systems that reduce costs and increase speed.
• Lead customer support and handle high-stakes or escalated cases directly.
• Oversee office management, documentation, vendor coordination, and adherence to internal policies.

Requirements

• Strong background in operations, execution, or internal business operations in technology, fintech, or fast-scaling environments.
• Experience leading operations and administration teams in high-expectation environments.
• Hands-on approach with strong organisational, execution, and problem-solving skills.
• Ability to operate in ambiguity, create structure, and drive execution without formal authority.
• Strong English communication is required.
• Must be based in the United Kingdom and work from the office at least 3 days per week.

Culture & Benefits

• Work with globally distributed teams representing more than 20 nationalities.
• Collaborate closely with the CEO in a hands-on operational role.
• Focus on ownership, accountability, direct problem solving, and building next-generation financial products.
• Fast hiring process designed to reach an offer within 1–2 weeks after interviews begin for strong candidates.

Hiring process

• Online assessment or practical task.
• Role-specific interview.
• CEO/final round.