Business Systems Analyst, New Product Introduction (AI)

Location: San Francisco, CA; New York City, NY; or Seattle, WA. Hybrid policy requires staff to work from one of the offices at least 25% of the time.

Annual salary: $270,000–$315,000 USD

Company

Anthropic develops reliable, interpretable, and steerable AI systems designed to be safe and beneficial for users and society.

What you will do

• Own the systems side of new product and pricing launches from initial pricing discussions through the first billing cycle.
• Translate pricing and packaging decisions into changes across SKUs, price books, bundles, approvals, contracts, billing plans, tax codes, and reporting.
• Build and operate a repeatable NPI playbook covering intake, readiness checks, sign-offs, launch scheduling, and post-launch reviews.
• Design usage-based, seat-based, tiered, committed, and multi-year ramp pricing models across quote-to-cash systems.
• Coordinate Salesforce, billing, tax, Finance, Legal, Sales, Deal Desk, Product, and Pricing stakeholders through launch readiness.
• Build declarative Salesforce solutions, define developer-ready specifications, and use AI to accelerate design, testing, documentation, and launch validation.

Requirements

• Experience in GTM or revenue systems as a Business Systems Analyst, Q2C Systems Lead, or similar role, with ownership of product and pricing launches.
• Hands-on experience with Salesforce CPQ, Revenue Cloud, or a similar CPQ platform, including product models, price books, bundles, and approval rules.
• Understanding of how pricing decisions flow into bookings, invoicing, tax, and revenue recognition.
• Hands-on Salesforce administration skills, including Flow, validation rules, page layouts, and approval processes.
• Experience leading cross-functional processes with Product, Finance, Legal, Sales, and engineering stakeholders toward fixed launch dates.
• Bachelor’s degree or equivalent education, training, or experience; relevant field of study required.

Nice to have

• Experience with usage-based or consumption pricing and billing platforms such as Stripe, Metronome, or Zuora.
• Experience with customer migrations, grandfathering, amendments, tax setup, and Salesforce integrations.
• Basic SQL and experience checking launch data in a data warehouse.
• Salesforce Administrator, CPQ Specialist, Advanced Administrator, or Business Analyst certification.
• Hands-on use of Claude or similar AI tools for designing, building, or documenting systems.

Culture & Benefits

• Collaborative environment focused on building safe, trustworthy AI systems.
• Flexible working hours and a hybrid office collaboration model.
• Competitive compensation with optional equity donation matching.
• Generous vacation and parental leave.
• Office space designed for collaboration with colleagues.