Enterprise Customer Growth Manager

Location: Remote across the continental United States. Hybrid options are available near offices in New York and the San Francisco Bay Area. Applications from candidates outside the United States are not accepted.

Salary: $150,000–$170,000 annual base salary, plus variable compensation and potential equity.

Company

hirify.global builds branded resale technology that helps retail and consumer brands keep products in circulation and enables customers to shop secondhand.

What you will do

• Own GMV outcomes, renewal strategy, expansion strategy, and senior relationships for a portfolio of major brand partners.
• Build relationships with Director- and VP-level stakeholders through QBRs, executive meetings, on-sites, and conferences.
• Lead commercial negotiations, renewals, expansions, pricing discussions, and business cases for strategic bets.
• Prioritize major account initiatives, identify growth opportunities, and determine what to escalate or deprioritize.
• Coordinate Implementation, Product, Operations, Customer Experience, Marketing, Sales, and Commercial teams to resolve account needs.
• Develop customer growth methodology, account planning frameworks, escalation models, and renewal playbooks.

Requirements

• 6+ years owning revenue outcomes in enterprise account management, customer success, or commercial roles.
• Proven success building and expanding VP+ relationships with enterprise or mid-market brands.
• Experience with commercial negotiations, renewals, expansions, contracts, and pricing conversations.
• Strong commercial judgment and the ability to build business cases, develop growth theses, and set priorities without a playbook.
• Experience driving outcomes cross-functionally across product, operations, and go-to-market teams.
• Exceptional communication skills and the ability to adapt narratives for executive audiences.

Nice to have

• Experience in ecommerce, retail, resale, or recommerce.
• Background in a high-growth B2B SaaS or marketplace environment.
• Experience creating team methodologies, playbooks, escalation frameworks, or account planning processes.

Culture & Benefits

• Remote work across the continental United States, with hybrid options near New York and the San Francisco Bay Area.
• Healthcare coverage for employees and dependents.
• 401(k) enrollment.
• Variable compensation and potential equity eligibility.
• Small team environment with low egos and high agency.