Supervisor, Escrow Analysis (Mortgage Servicing)

Location: Onsite at 820 Follin Lane, Vienna, VA; 141 Security Drive, Winchester, VA; or 5510 Heritage Oaks Drive, Pensacola, FL, United States

Salary: $32.84–$42.07 per hour

Company

hirify.global provides financial services and mortgage servicing operations for its members.

What you will do

• Supervise the Escrow Analysis team and oversee annual escrow analysis, account setup and removal, and new loan boarding reviews.
• Monitor mortgage loan data, tax and insurance bills, escrow reconciliations, penalties, production reports, and exception resolution.
• Ensure compliance with RESPA, HUD guidelines, investor requirements, and state and federal regulations.
• Handle escalated inquiries and coordinate with members, management, vendors, taxing authorities, quality control, audit, risk, and compliance teams.
• Develop procedures, productivity standards, workflow improvements, scorecards, statistical reports, and audit responses.
• Manage work assignments, employee development, vendor performance, budget tracking, and strategic planning activities.

Requirements

• Advanced knowledge of RESPA guidelines, loan documentation, escrow analysis processing, mortgage lending concepts, insurance and escrow requirements, and applicable federal laws.
• Significant experience in mortgage account management or servicing operations.
• Experience supervising and leading employees, including coaching and motivating staff to achieve production results.
• Working knowledge of mortgage production or mortgage servicing systems.
• Advanced organizational, planning, problem-solving, decision-making, communication, and conflict-resolution skills.
• Ability to meet deadlines and manage simultaneous tasks and projects in a fast-paced environment.

Nice to have

• Bachelor’s degree in business, finance, or a related field, or equivalent education and experience.
• Knowledge of Navy Federal objectives, policies, procedures, and organizational relationships.

Culture & Benefits

• Full-time schedule from Monday through Friday, 8:00 AM to 4:30 PM.
• Competitive pay and benefits.
• Mission-driven culture with an emphasis on employee engagement and appreciation.
• Work is performed in accordance with Navy Federal policies and procedures, including Bank Secrecy Act requirements.