Consumer Loan Support Specialist (Retail Lending)

Location: Fully onsite in Tacoma, Washington, at 2228 South 78th Street, Tacoma, WA 98409

Salary: $18.00–$30.00 per hour, with possible performance-based incentive compensation

Company

hirify.global provides consumer and retail lending services through a regulated banking organization.

What you will do

• Monitor complex retail loan servicing workflows and complete loan maintenance, payment processing, data entry, and loan document creation.
• Handle lien perfection, escrow and tax support, flood reviews, and general ledger reconciliations.
• Apply changes to loan products, documentation, regulations, policies, and procedures.
• Serve as a subject matter expert, support escalated customer and associate requests, and prepare formal written responses.
• Review team metrics, coordinate workflow adjustments, and collaborate with cross-functional teams to resolve servicing issues.
• Participate in projects and coach, mentor, or train colleagues on processes and systems.

Requirements

• 4–7 years of experience in retail loan servicing or an equivalent field, including complex loan packages, regulations, policies, and procedures.
• Less than 2 years of lead, supervisory, or management experience, or equivalent.
• Advanced knowledge of consumer loans, loan servicing functions, regulations, policies, and procedures.
• Advanced math, analytical, multitasking, critical-thinking, decision-making, and problem-solving skills.
• Strong interpersonal, verbal, written communication, leadership, and technical training skills.
• Advanced proficiency with computer software, including Word, Excel, loan servicing systems, and office equipment.

Nice to have

• High school diploma or GED.
• Associate, bachelor’s, vocational, or technical degree in business, accounting, finance, or a related field.

Culture & Benefits

• Full-time employment with comprehensive healthcare coverage, including medical, dental, and vision plans.
• 401(k) retirement savings plan with employer match for qualifying contributions.
• Paid vacation, sick, volunteer, and holiday time.
• Life and disability insurance, employee assistance, mental health resources, tuition assistance, and legal support.
• Occasional travel may be required.