Mortgage Support Specialist II - Project Review

Location: In office in Phoenix, Arizona or Los Angeles, California, US

Salary: $24.46–$36.69 per hour

Company

hirify.global is a financial services institution and a subsidiary of Royal Bank of Canada.

What you will do

• Analyze condominium and co-op project documentation, including HOA questionnaires, insurance policies, appraisals, budgets, bylaws, and legal documents.
• Assess project eligibility for FHA, VA, Conventional, Fannie Mae, Freddie Mac, and other lender and agency requirements.
• Obtain project approvals and ensure files contain all documentation required before underwriting.
• Request information from loan officers and internal teams, troubleshoot application issues, and escalate complex problems.
• Receive and upload loan conditions, initiate third-party orders, and verify hazard and flood insurance compliance.
• Clear conditions within authority, perform data entry and validation, meet SLAs, and contribute to process improvements.

Requirements

• High school diploma.
• At least 2 years of recent mortgage experience.
• At least 2 years of administrative or office clerk experience.
• Strong problem-solving, attention to detail, organizational, written, and verbal communication skills.
• Proficiency with PC applications, Microsoft Office, and loan origination systems.
• Ability to work in the designated office location.

Culture & Benefits

• Medical, dental, and vision coverage available from the first month following the start date.
• 401(k) company matching contribution.
• Tuition reimbursement and internal upskilling and training resources.
• Vacation, sick, and volunteer time benefits.
• Fertility benefits and specialized health, family planning, cancer, diabetes, and musculoskeletal support programs.
• Career mobility support and colleague resource groups.