Director, Customer Success - Accounting Firms & Partnerships (AI)

Location: San Diego, California, United States

Base pay range: $229,500–$310,500 per year, with potential bonus, equity rewards, and benefits.

Company

hirify.global is a financial technology platform offering products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Build and execute the Customer Success vision for accounting firms, resellers, and channel partners.
• Lead and scale end-to-end onboarding, adoption, proactive health management, and support across hirify.global’s product portfolio.
• Enable VARs and QSPs to resell hirify.global solutions and deliver implementation and data migration services.
• Drive adoption of hirify.global Accountant Suite, including AI-powered agentic capabilities such as Books Close.
• Scale enablement and service-delivery models for emerging and mid-market customers using QuickBooks Advanced and hirify.global Enterprise Suite.
• Lead the transition to hirify.global ProPartner and partner with Product, Marketing, Engineering, Sales, and Growth teams to improve customer outcomes.

Requirements

• Substantial senior leadership experience managing senior employees and managers, with a record of building and developing high-performing teams.
• Experience with cross-functional leadership, reseller and partner programs, and value-added services such as implementation and data migration.
• Fluency in the accounting, bookkeeping, and tax ecosystem is a strong asset.
• Experience in product management or experience design, ideally in SaaS, self-help, or CRM; comfort with AI and agentic product capabilities is required.
• Experience managing customer support organizations or operations, including partner-delivered support models, and leading complex organizational or program change.
• Excellent written and verbal communication skills and proficiency in Microsoft Word, Excel, and PowerPoint.

Culture & Benefits

• Customer-first culture centered on trust, transparency, continuous growth, and clear expectations.
• Competitive compensation with performance-based rewards.
• Potential cash bonus, equity rewards, and benefits according to applicable plans and programs.
• Collaboration across multiple geographies, teams, and business segments.