Manager, Client Success (Emerging Market) (Healthcare)

Location: Dallas, TX — Hybrid, 3 days in the office per week; the role also states US, Remote. Travel may be required to clients, hirify.global headquarters in Dallas, and industry events.

Base salary: $100,000–$120,000 annually, plus variable compensation.

Company

hirify.global is a specialty care platform connecting employers and their workforces with leading specialists, dedicated care teams, and cost-saving healthcare services.

What you will do

• Own the end-to-end relationship for approximately 10 Emerging Market employer accounts.
• Develop service strategies that improve renewals, revenue growth, utilization, and member retention.
• Manage, mentor, and coach 3–4 Client Success Managers, including regular 1:1s, feedback, accountability, and career development.
• Handle escalations, resolve client and delivery issues, and identify root causes before they become systemic problems.
• Analyze segment account health, renewal risk, growth pipelines, client satisfaction, and reporting accuracy.
• Partner with the VP of Client Success and cross-functional stakeholders to improve processes, playbooks, automation, and team operations.

Requirements

• Bachelor’s degree.
• Required experience in healthcare, preferably within the self-funded benefits industry.
• 7+ years of experience in strategic account or client management within human capital, healthcare, or benefits.
• 2–3 years of people management experience preferred; strong mentorship and leadership readiness may also be considered.
• Strong analytical, communication, coaching, influence-management, and C-suite engagement skills.
• Proficiency with Salesforce and Microsoft 365; familiarity with Monday.com and BI/reporting platforms, plus comfort using AI tools.

Nice to have

• Healthcare startup experience.
• Experience working in a matrixed, fast-paced, startup-like environment.

Culture & Benefits

• Collaborative, high-performance environment focused on shared client success.
• Medical, dental, and vision insurance.
• Short- and long-term disability and life insurance.
• 401(k) with company match.
• Paid time off and paid parental leave.
• Values centered on inclusion, integrity, customer focus, humanity, and teamwork.

Hiring process

• Apply to the role and connect with the Talent Acquisition team.
• The Talent Acquisition team will guide candidates through the interview process.