Operations Analyst, Hub & Copay Services (Remote)

Location: Remote within the United States; must reside in the country where the job is posted and have authorization to work in the US without sponsorship.

Salary: $55,000–$60,000 annually.

Company

hirify.global provides clinical research services, commercial insights, and healthcare intelligence for the life sciences and healthcare industries.

What you will do

• Analyze hub operations, productivity, case management, queue performance, service levels, and operational trends.
• Create dashboards, scorecards, client reporting packages, and accurate KPI reports covering enrollment, benefits investigation, prior authorization, appeals, copay, patient assistance, adherence, and pharmacy metrics.
• Monitor service-level performance, identify emerging risks, conduct root cause analysis, and recommend corrective actions.
• Support audits, CAPA activities, quality monitoring programs, data validation, and reporting accuracy.
• Partner with technology teams on system enhancements, defect investigations, workflow improvements, and process documentation.
• Support client governance meetings, operational reviews, SOPs, work instructions, and training materials.

Requirements

• Bachelor's degree and four years of related work experience, including hub operations.
• Broad knowledge of the pharmaceutical industry.
• Experience facilitating meetings, presenting, and providing training.
• Strong Excel, Power BI, reporting, and data analysis skills.
• Experience with CRM and workflow platforms such as Salesforce, PRM, or hub platforms.
• Knowledge of access, affordability, copay, patient assistance, and reimbursement processes.
• Strong analytical, communication, stakeholder management, problem-solving, and customer service skills.
• Ability to develop and maintain relationships in a diverse business environment.
• Must reside in the United States and have authorization to work in the US without visa sponsorship.

Culture & Benefits

• Remote work arrangement within the United States.
• Health and welfare benefits may be offered.
• Incentive plans, bonuses, or other compensation may be available depending on the position.
• Equal opportunity employment environment.