Customer Acceptance and Delivery Manager (CADM) - A220

Location: Mobile Area, Alabama, United States; 100% onsite

Company

hirify.global manufactures commercial aircraft at its U.S. facility in Mobile, including A220 aircraft for airline customers and lessors.

What you will do

• Lead the Customer Acceptance and Delivery Multi-Functional Team for A220 aircraft deliveries.
• Manage technical, industrial, certification, definition, quality, and planning risks from pre-final assembly through ferry flight.
• Monitor aircraft assembly, negotiate complex technical and industrial topics, and coordinate mitigation actions to protect delivery milestones.
• Lead customer communications, manage acceptance and delivery blocking issues, and coordinate with hirify.global functions, suppliers, airlines, and lessors.
• Define customer presentation programs and manage feedback loops to drive continuous improvement across subsequent aircraft.
• Conduct Aircraft Status Review Meetings and manage Main Manufacturing Incident notifications to customers.

Requirements

• Bachelor’s degree or equivalent aeronautical technical experience; 8 years of aviation experience may substitute for a degree.
• At least 8 years of combined aeronautical and customer-focused product support experience.
• Aircraft technical knowledge covering structure, cabin, systems, and avionics.
• Strong negotiation, influencing, communication, and customer-facing skills.
• Ability to work 100% onsite in Mobile, Alabama, and eligibility for employment in the United States without sponsorship.
• Ability to travel independently and at short notice; approximately 10% domestic and international travel is required.

Nice to have

• Previous CAM, DTM, CAQM, or similar experience in aircraft production pre-delivery or aircraft delivery environments.
• Understanding of airline operations and the ability to translate customer challenges for internal stakeholders.
• Experience working constructively in multicultural environments.

Culture & Benefits

• Competitive base salary and incentive compensation, potentially including profit sharing.
• Retirement savings plan and participation in an Employee Stock Ownership Plan.
• Paid time off, holidays, and paid parental leave.
• Medical, prescription, dental, vision, life, disability, and employee assistance benefits.
• Professional development through Leadership University, more than 10,000 e-learning courses, certifications, and mobility programs.
• Work takes place across office, production floor, flightline, and customer environments with required personal protective equipment.