Sr Customer Support Ops Rep (Billing)

Location: Weston, Florida, United States

Salary: $57,150–$80,000 per year, plus potential performance-based bonus and restricted stock unit awards.

Company

hirify.global provides a workforce operating platform with workforce insights and people-first AI for organizations across industries.

What you will do

• Manage customer billing inquiries, disputes, escalations, and exception requests.
• Serve as the billing liaison for strategic customers, including the organization’s Top 20 accounts.
• Investigate medium- to high-complexity billing issues across systems, contracts, pricing arrangements, usage records, and invoices.
• Analyze root causes, recommend corrective actions, and communicate findings and resolution plans clearly.
• Partner with Sales, Customer Success, Finance, Revenue Operations, Service Operations, Product, Engineering, and other teams.
• Identify recurring issues and process improvements while maintaining billing documentation, knowledge articles, procedures, and training materials.

Requirements

• Bachelor’s degree in Business, Finance, Accounting, or a related field, or equivalent work experience.
• 3+ years of experience in billing, finance operations, accounts receivable, customer support, or a related role.
• Strong understanding of billing operations, invoicing, contract interpretation, and dispute resolution.
• Ability to analyze complex billing issues, manage competing priorities, and work with multiple stakeholders.
• Proficiency with billing systems, CRM and ERP platforms, Microsoft Office, particularly Excel, and collaboration tools.
• Excellent written and verbal communication, analytical thinking, problem-solving, organization, and attention to detail.

Nice to have

• Experience with subscription, recurring revenue, usage-based, consumption-based, contract-based, SaaS, or cloud monetization models.
• Knowledge of revenue recognition principles and financial operations.
• Experience handling customer escalations and high-visibility billing disputes.
• Experience with AI-powered productivity tools, virtual assistants, workflow automation, or Agentic AI concepts.

Culture & Benefits

• Flexibility, employee benefits, and performance-based rewards.
• Potential eligibility for bonus plans and restricted stock unit awards.
• Equal opportunity employment and disability accommodation support throughout the application and interview process.
• AI-enabled tools and automation are used to improve research, documentation, customer communication, and operational efficiency.