Manager, CEC (Automotive)

Location: Henderson, Nevada; must reside within 1 hour or 100 miles of the Customer Experience Center. Hybrid work requires onsite presence twice each week.

Salary: $57,300–$91,700 annually, with potential bonus and equity.

Company

Large automotive retail business focused on changing how customers buy used vehicles through nationwide retail operations.

What you will do

• Lead and motivate a team of 10–15 Customer Experience Consultants.
• Guide associates in vehicle selection, finance applications, and service plan explanations.
• Coach associates, provide feedback, and improve sales and customer experience results.
• Monitor daily performance metrics and ensure consistent operational execution.
• Oversee team projects and assigned tasks for timely and accurate completion.
• Collaborate with peers, other locations, and center leadership while supporting customer-first initiatives.

Requirements

• High school diploma, GED, equivalent certification, or military experience.
• At least 3 years of people management experience and 2 years of proven sales experience.
• Ability to motivate teams, communicate effectively, and gain associate buy-in.
• Ability to support a remote, multi-time-zone team while working evenings and weekends as needed.
• Must reside within 1 hour or 100 miles of the Customer Experience Center and work onsite twice per week.
• Internal candidates must complete MDP.

Nice to have

• Bilingual English/Spanish skills.
• Experience with Genesys, Salesforce, or Microsoft Suite.

Culture & Benefits

• Customer-first environment centered on collaboration, transparency, motivation, and doing what is right.
• Paid sick, vacation, and holiday time for eligible associates.
• Full-time hourly or incentive-eligible associates may receive accrued sick time, vacation time after a 90-day waiting period, paid holidays, and holiday premium pay when applicable.
• Full-time salaried associates receive paid time away for sick leave, vacation, bereavement, jury duty, holidays, and related needs, subject to manager approval.