Customer Contact Center Representative

Location: Eau Claire, Wisconsin; employees must reside within a one-hour commuting distance of the assigned work location for onsite training, meetings, operational support, and other in-person activities.

Salary: $20.00 per hour

Company

hirify.global provides electricity and natural gas products and services to customers across eight Western and Midwestern states.

What you will do

• Deliver customer service primarily through phone calls and other communication channels.
• Analyze and resolve complex customer inquiries using critical thinking and advanced problem-solving skills.
• Provide specialized technical support and educate customers about energy products, services, and electric and gas rate options.
• Respond accurately to electric and gas emergencies and process critical orders to support public safety.
• Handle customer interactions professionally and empathetically, using scripts when required.
• Participate in on-call rotations, some weekend work, and special projects.

Requirements

• At least 18 months of customer service experience or equivalent.
• High school diploma or equivalent.
• Proficiency with hardware and software technology, especially Microsoft Windows products.
• Ability to proactively diagnose and resolve hardware and software issues with minimal workflow disruption.
• Ability to reside within a one-hour commuting distance of the assigned Eau Claire work location.

Nice to have

• Spanish bilingual proficiency; a compensation premium is available after passing a Spanish-language proficiency test.
• Previous call center experience.

Culture & Benefits

• Full-time employment with medical, dental, vision, life insurance, disability, and reimbursement plans.
• 401(k), pension, paid time off, holidays, parental leave, and volunteer paid time off.
• Tuition reimbursement, fitness center reimbursement, transit programs, and an employee recognition program.
• Participation in on-call rotations during storms and other emergency situations.