US Supply Chain Customer Service Specialist

Location: Deerfield, Illinois, United States; hybrid workplace with a required minimum number of onsite days. Applicants must be authorized to work for any employer in the U.S.

Salary: $43,200–$59,400 annually

Company

Healthcare company focused on improving healthcare delivery and supporting its mission to save and sustain lives.

What you will do

• Manage order fulfillment for the Hospital Products business through phone, email, fax, and other channels.
• Support external customers and internal colleagues by handling inquiries, correspondence, and order exceptions.
• Process orders, backorders, shipping discrepancies, returns, and other customer requests accurately.
• Review product needs, inventory, order quantities, and delivery requirements; expedite products and manage backorders.
• Collaborate with Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, Sales, and other internal teams.
• Maintain service records, document failures and requirements, and prepare customer reports.

Requirements

• High school diploma, GED, or equivalent.
• Strong verbal and written communication, interpersonal, problem-solving, prioritization, and attention-to-detail skills.
• Proficiency with Microsoft applications and web-based applications.
• Ability to provide high-quality customer service and manage multiple tasks in a team environment.
• Ability to work remotely with a high-speed wired internet connection while meeting the required onsite schedule.
• Flexibility to work shifts between 7:00 a.m. and 6:00 p.m. CST; U.S. work authorization required.

Nice to have

• Knowledge of JD Edwards.

Culture & Benefits

• Culture centered on courage, trust, collaboration, ownership, and accountability.
• Medical and dental coverage beginning on day one, plus life, disability, and accident insurance.
• 401(k) retirement savings plan with company matching and an employee stock purchase plan.
• Paid holidays, paid time off, family and medical leave, and paid parental leave.
• Educational assistance, commuting and childcare benefits, employee discounts, and employee assistance programs.