Senior Staff Technical Program Manager (Robotics)

Location: Based out of the hirify.global Waltham, MA office or a key remote hub; eligible to work in the United States. Up to 60–70% travel to customer sites is required.

Salary: $155,000–$175,000 annually, plus an annual bonus structure.

Company

hirify.global develops mobile humanoid robots and deploys robotic fleets at customer sites.

What you will do

• Lead field operations and site teams supporting deployments of mobile humanoid robots across 50+ customer sites.
• Manage staffing, recruitment pipelines, shift schedules, leave coverage, site assignments, and personnel rotations for Field Service Engineers, Field Application Engineers, and robot pilots or tele-operators.
• Deliver site-specific deployment milestones, including facility setup, performance metrics, and data collection targets.
• Coordinate travel, site access, badging, consumable supplies, robotic assets, and other deployment logistics.
• Facilitate operational standups, consolidate field metrics, and align staffing with Technical Program Management timelines.
• Lead escalations and support high-priority customer roadshows and product demonstrations.

Requirements

• Bachelor’s degree in Operations Management, Business Administration, Engineering, or equivalent experience.
• At least 8 years of operational program management experience scaling and managing distributed field service, technical operator, or multi-site deployment teams.
• Experience with high-volume workforce scheduling, shift management, and personnel rotation planning across multiple geographies.
• Experience managing project billing logic, job codes, and travel and expense aggregation with Finance or Revenue Operations.
• Advanced proficiency with resource management tools such as Smartsheet, JIRA, Salesforce, or Field Service Management platforms.
• Must be eligible to work in the United States; visa sponsorship is not available.

Nice to have

• Experience with complex robotic systems, mobile fleet deployments, or Robotics-as-a-Service.
• Experience managing tele-operation teams, remote command centers, or 24/7 hardware monitoring hubs.
• Experience with unstructured robotic implementations and customer-facing projects.
• Experience integrating field staffing metrics into senior Technical Program Management roadmaps.
• Experience resolving field conflicts and maintaining team morale during demanding deployment schedules.

Culture & Benefits

• Work across Customer Enablement, Technical Program Management, Finance, Revenue Operations, Talent Acquisition, and customer site teams.
• Medical, dental, and vision benefits.
• 401(k) plan and paid time off.
• Annual bonus structure.
• Frequent travel and hands-on involvement in active robotic deployments.