Customer Care Associate (Manufacturing)

Location: Denton, Texas, USA; onsite role with assigned Monday–Friday shifts between 7:00 a.m. and 6:00 p.m.

Company

hirify.global is a global provider of connected fabrication technology and gas control solutions, serving manufacturing and industrial customers.

What you will do

• Maintain positive, long-term relationships with existing customers through effective problem resolution and efficient service.
• Serve as a point of contact for key accounts and coordinate communication between customers, sales, and internal departments.
• Handle high volumes of incoming calls and respond to inquiries about order status, quotes, expedites, deliveries, returns, products, and warranties.
• Investigate customer concerns, determine appropriate solutions, expedite corrections, and follow up to confirm resolution.
• Record customer interactions, issues, escalations, and call logs in MS Dynamics CRM; use SAP to process orders, check inventory, and manage account information.
• Analyze reports, support team KPIs, provide escalation feedback, and ensure departmental processes comply with ISO 9001 standards.

Requirements

• High school diploma or equivalent required.
• At least 2 years of customer service experience.
• Strong problem-solving, communication, phone-handling, organizational, and attention-to-detail skills.
• Ability to manage multiple projects, handle difficult or unexpected situations, and respond with urgency.
• Basic understanding of mathematics related to inventory, pricing, and credits.
• Ability to work the assigned onsite Monday–Friday shift between 7:00 a.m. and 6:00 p.m., including required PPE when visiting manufacturing or plant locations.

Nice to have

• Bachelor’s degree in business administration or a related field.
• Experience with SAP and CRM systems.
• Experience with Cisco phone systems.

Culture & Benefits

• Collaboration with sales, customer care management, and other internal departments.
• Ongoing training and maintenance of professional systems and process knowledge.
• Work in an office and manufacturing environment with computer and office equipment used continuously.
• Physical duties include periods of sitting, walking, standing, stooping, and using stairs.