Technical Account Manager (LATAM)

Location: Fully remote, based in LATAM

Company

Cloud security platform providing runtime-based risk prioritization, cloud posture discovery, real-time threat protection, and API security.

What you will do

• Partner with sales after the sale to maintain account continuity and support customers across LATAM.
• Lead technical deployment, onboarding, and adoption of new platform capabilities.
• Act as the primary customer contact, resolve issues, and maintain a high-quality customer experience.
• Build long-term relationships, introduce features, gather feedback, and lead roadmap discussions.
• Support renewals and expansions by aligning technical planning with customer needs.
• Surface security insights and advocate for customer needs with Product Management and Technical Support.

Requirements

• At least 3 years of experience in customer-facing SaaS roles, Technical Account Management, Solution Architecture, or similar positions.
• Professional or business fluency in Portuguese is required.
• Professional-level English is required.
• Strong technical background in cloud infrastructure, cybersecurity, or DevOps, including AWS, GCP, or Azure.
• Experience leading technical projects, managing cloud deployments, and driving feature adoption.
• Excellent communication, problem-solving, relationship-building, and strategic planning skills.

Nice to have

• Fluency or professional proficiency in Spanish.
• Relevant cloud or security certifications.

Culture & Benefits

• Fully remote work from LATAM.
• Opportunity to work on a next-generation cloud security platform.
• Hands-on involvement in customer deployments, security insights, and product roadmap discussions.