Technical Account Manager (Auth0)

Location: Tokyo, Japan; hybrid work

Company

Okta provides identity and access management infrastructure that helps organizations secure workforce, consumer, and AI-related applications.

What you will do

• Act as a trusted identity coach for customers implementing and adopting Auth0.
• Learn customer strategies, goals, technical landscapes, and identity-related challenges.
• Build long-term relationships with developers, engineering leads, application builders, product owners, and executives.
• Lead quarterly executive reviews and technical customer meetings covering progress, roadmaps, guidance, and best practices.
• Monitor customer health, satisfaction, engagement, risks, and escalations while identifying adoption and growth opportunities.
• Represent customer feedback, analyze trends, and educate customers on new Auth0 capabilities.

Requirements

• 5+ years of information technology experience with a Bachelor's degree, an advanced degree, or equivalent experience.
• At least 3 years of hands-on experience as a Technical Account Manager or in a comparable customer-facing role; IAM experience is preferred.
• Native-level Japanese proficiency with excellent communication and reading comprehension.
• English communication ability for email, Slack, and one-on-one conversations.
• Knowledge of OAuth, OpenID Connect, SAML 2.0, APIs, HTTP methods, web and native applications, SaaS/PaaS services, and software development lifecycle practices.
• Ability to manage multiple projects, research customers, analyze data, create reports, present information, whiteboard diagrams, and influence customer behavior and health metrics.

Culture & Benefits

• Hybrid work environment with an intentional focus on connection.
• In-person onboarding designed to accelerate impact and build relationships.
• Support for employee well-being.
• Opportunities for talent development, social impact, and community connection.