Technical Account Manager - Auth0

Location: Hybrid position based in the London or Paris office; travel required for under 25% of the time.

Company

Identity and access management company providing Okta and Auth0 platforms for secure authentication, authorization, and automation.

What you will do

• Guide customers as an identity coach through Auth0 implementations, technical decisions, best practices, and enablement.
• Build long-term relationships with developers, engineering leads, application builders, product owners, and C-level stakeholders.
• Lead executive and technical customer meetings covering progress, value, initiatives, and product roadmaps.
• Monitor customer health, satisfaction, engagement, risks, and escalations across a portfolio.
• Develop adoption strategies, identify growth opportunities, analyze trends, and optimize customer outcomes.
• Represent customer feedback internally and educate customers about new product capabilities.

Requirements

• 5+ years of information technology experience, including at least 3 years as a Technical Account Manager or comparable technical practitioner in customer identity or identity and access management.
• Fluent French required for communication with French-speaking customers and stakeholders.
• Working knowledge of OAuth, OpenID Connect, SAML 2.0, APIs, HTTP methods, and consumer and SaaS application architecture.
• Experience with security and performance monitoring, SIEM, WAF, cybersecurity concepts, and third-party signal integrations.
• Experience with SaaS, PaaS, or cloud services, including adoption, integration, and ongoing use.
• Strong customer-facing communication, presentation, whiteboarding, business acumen, and ability to manage parallel initiatives.

Culture & Benefits

• In-person onboarding experience designed to support connection and early impact.
• Programs supporting employee well-being, social impact, talent development, and community connection.
• Global community spanning more than 20 offices.
• Equal opportunity workplace with reasonable accommodation available throughout the hiring and onboarding process.