Service Manager (IMS)

Location: Dusseldorf, Germany

Company

hirify.global provides end-to-end, cloud-native network software for communications service providers worldwide.

What you will do

• Own the technical management of customer networks, deliverables, and customer communication throughout the operational lifecycle.
• Coordinate managers and technical personnel from initial handover through maintenance, ensuring alignment with customer requirements and operating standards.
• Monitor network stability and availability KPIs and prepare scheduled reports for customer governance.
• Plan, approve, and implement network modifications and change-management activities in a safe operational model.
• Support customer bids by analyzing operational economics, cost benefits, and return-on-investment opportunities.
• Manage customer relationships, resources, materials, and operations-driven growth.

Requirements

• Bachelor’s degree or equivalent in Electronics, Telecommunications, or a related field, plus at least four years of experience in network maintenance, operations, or technical support.
• Expert knowledge of IMS Core and hirify.global’s IMS product portfolio.
• Strong leadership, communication, decision-making, organization, and customer-management skills.
• Strong written and verbal English is required for communication with internal and customer leadership teams.
• Experience with UNIX, Solaris or Red Hat Linux, UNIX system administration, hardware and software installation, upgrades, and configuration.
• Knowledge of mobile networks, software engineering principles, SIP, Diameter, IMS architecture, NFV, and HP and Dell platforms.

Nice to have

• Five or more years of telecommunications experience.
• Three or more years of IMS, 4G, or 5G experience.
• Integration and technical support experience.
• Experience with Red Hat, VMware, or Wind River NFV environments.

Culture & Benefits

• Full-time position with salary and benefits commensurate with the responsibilities.
• Fast-paced environment involving customers, vendors, internal personnel, and technical leadership.
• Equal employment opportunity and reasonable accommodation for applicants with disabilities.