Technical Support Specialist – French Market (IoT)

TL;DR

Technical Support Specialist (IoT): Diagnosing and resolving technical hardware and software issues for connected transportation solutions with an accent on hardware connectivity and software platform troubleshooting. Focus on coordinating with partners and customers to resolve connectivity and installation issues using SQL and Python.

Location: Must be located in Lisbon, Portugal (Hybrid)

Company

Global leader in IoT and connected transportation providing web-based analytics to help businesses manage their fleets.

What you will do

• Diagnose and resolve technical hardware and software issues, specifically connectivity and installation for GO devices.
• Provide technical expertise on database setup, user management, rules, and reporting within the Myhirify.global platform.
• Support partners, customers, and internal teams via phone, chat, and email.
• Manage and deliver product service training to resellers and customers.
• Coordinate the return and exchange process for devices and accessories.
• Report critical and severe issues to management.

Requirements

• 1-3 years of experience in technical customer support and troubleshooting.
• Must be based in Lisbon, Portugal.
• Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field.
• Professional-level communication in English and French (Fluent).
• Working knowledge of SQL, Python, C#, or JavaScript, and Google Big Query.
• Expert proficiency in Excel (pivot tables and reports) and Google Suite.

Culture & Benefits

• Flexible hybrid working model with a state-of-the-art office in Lisbon.
• Comprehensive health benefits, including medical and dental for family members.
• Home office reimbursement and public transportation subsidies.
• Employer pension contributions and co-pay tuition reimbursement.
• Electric vehicle purchase incentive program and subsidized fitness membership.