Customer Service Representative II (Manufacturing)

Location: Piedras Negras, Mexico

Company

hirify.global is a global industrial technology manufacturing company developing solutions for the safe and efficient transfer of electrical energy across industrial, transportation, and electronics markets.

What you will do

• Enter and process customer purchase orders, return requests, and sample requests accurately and on time.
• Respond to customer expedite inquiries and provide professional support for phone-based questions.
• Investigate billing and delivery holds, implement corrective actions, and support order fulfillment.
• Assist credit analysts, planning teams, and sales engineers with customer-related requests.
• Respond to customer and sales representative inquiries through Freshdesk.
• Apply Lean Enterprise concepts in daily work.

Requirements

• At least 2 years of customer service experience.
• Results-oriented approach with strong problem-solving, organizational, and proactive skills.
• Proficiency in Microsoft Word and Excel.
• Advanced, fluent English required in both written and spoken communication.
• Ability to manage multiple tasks efficiently.

Nice to have

• SAP experience.

Culture & Benefits

• Collaborative and respectful environment focused on customer service, integrity, innovation, teamwork, and results.
• Opportunities for employee growth and development.
• Competitive compensation and benefits package.
• Performance-based incentives and flexible work arrangements.
• Development opportunities, including internal Lean Six Sigma Certification.