Senior Customer Success Manager with French

Location: London, United Kingdom

Company

hirify.global provides an integrated hospitality platform for marketing, operations, guest experience, and CRM, and is part of DoorDash’s in-store business.

What you will do

• Own and grow a portfolio of SMB and mid-market hospitality customers across retention, adoption, optimization, and expansion.
• Build strategic success plans aligned with customer business goals and measurable outcomes.
• Analyze customer health, adoption, transaction trends, engagement, and ROI to identify risks and growth opportunities.
• Guide customers through hirify.global workflows, integrations, feature adoption, and optimization strategies.
• Lead business reviews and consultative customer conversations that influence stakeholder behavior and drive action.
• Partner with Account Management, Product, Support, and Marketing to deliver customer-centric solutions.

Requirements

• Fluent French is required.
• 3+ years of experience in Customer Success, Account Management, Consulting, or another customer-facing SaaS role.
• Experience managing SMB, mid-market, or strategic accounts and demonstrating measurable impact across retention, adoption, and expansion.
• Strong executive communication, stakeholder management, consultative influencing, and prioritization skills.
• Data-driven approach and familiarity with Salesforce, Gainsight, Gong, Tableau, Looker, Vitally, ChurnZero, or similar tools.
• Ability to connect product adoption and customer behavior with measurable business outcomes and ROI.

Culture & Benefits

• Fast-paced, collaborative environment focused on strategic thinking, accountability, curiosity, and customer impact.
• Opportunity to help hospitality operators increase revenue, improve operational efficiency, and enhance guest experiences.
• Work within DoorDash’s rapidly growing technology and logistics organization.
• Comprehensive employee benefits and well-being support.
• Inclusive workplace committed to diverse perspectives and equal opportunity.