Manager, Solutions Support Engineering - São Paulo (AI/Cloud)

Location: Remote within Brazil; must be located in São Paulo and work 10am to 7pm BRT

Company

Wiz provides cloud and AI security by connecting code, cloud, and runtime into a shared security context, with an AI-powered platform supported by Google Threat Intelligence and Security Operations.

What you will do

• Manage, coach, mentor, and develop a team of Technical Support Engineers.
• Own team accountability, performance reviews, performance plans, employee relations, onboarding, and technical training.
• Lead high-priority customer and internal technical escalations involving debugging, networking, system administration, and customer environments.
• Coordinate incident management requests with Product and Engineering teams and partner with Customer Success Managers.
• Design and implement AI-powered automations, internal tools, and scalable support solutions.
• Create and maintain internal and customer-facing technical documentation and knowledge-base articles.

Requirements

• Must be located in São Paulo, Brazil and have the legal right to work in Brazil without visa sponsorship.
• Native Brazilian Portuguese and excellent spoken and written English.
• At least 1 year of experience managing external technical support teams in a SaaS environment as a hands-on escalation anchor.
• At least 5 years of hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure.
• Direct experience configuring and troubleshooting Kubernetes clusters and virtualized environments.

Nice to have

• Experience writing scripts or building tools with AI APIs to automate operational workflows.
• Practical experience with hybrid-cloud identity, security protocols, and monitoring or logging pipelines.

Culture & Benefits

• Work as part of a global technical support organization.
• Use an AI-first approach to build advanced support models and internal tools.
• Collaborate with security, Product, Engineering, Customer Success, and customers.
• Support infrastructure trusted by major enterprises, including Fortune 100 companies.