Technical Support Specialist (SaaS)

Company

hirify.global is a fast-growing, category-defining SaaS platform for modern accounting firms, backed by top-tier investors.

What you will do

• Provide expert technical support via ticket, chat, and phone to ensure seamless user experiences.
• Troubleshoot complex software issues, including database queries and network-level logs.
• Assist in the setup, configuration, and optimization of the platform for customers.
• Collaborate with development and product teams to report and resolve software bugs.
• Create and maintain support documentation, FAQs, and knowledge base articles.

Requirements

• Must be based in the United States.
• 1-2 years of experience in technical or customer support, or equivalent training.
• Proficiency in SQL for data analysis and troubleshooting.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Process-oriented mindset with a commitment to data integrity and accurate documentation.

Nice to have

• Experience with SaaS platforms and cloud-based software.
• Familiarity with CRM systems like Zendesk and JIRA.
• Understanding of accounting principles or accounts receivable software.

Culture & Benefits

• Competitive salary and stock options for all full-time employees.
• Comprehensive health benefits including vision, dental, HSA/FSA, and mental health support.
• 401(k) matching program.
• $1,000 annual adventure travel stipend.
• Flexible PTO and a remote-first work culture.