Enablement Specialist (AI)

Location: San Francisco, hybrid

Salary: $150K–$175K annually for U.S.-based positions; offers equity. International salaries are set according to the local market.

Company

Perplexity develops Perplexity Computer, which enables customers to build AI-powered workflows that navigate tools, interact with applications, and complete multi-step work.

What you will do

• Design onboarding and adoption journeys for customer groups with different roles, goals, technical readiness, and AI experience.
• Lead technical kickoffs, workshops, office hours, remote sessions, onsite programs, webinars, and train-the-trainer experiences.
• Explain Computer and agentic-workflow concepts to technical and nontechnical audiences, and guide customers through access, members, permissions, connectors, credits, models, and initial workflows.
• Diagnose adoption barriers related to knowledge, readiness, process, configuration, product capability, or technical complexity, and route complex needs to the appropriate teams.
• Turn recurring onboarding and adoption needs into curricula, checklists, implementation guidance, lifecycle communications, videos, examples, and internal enablement materials.
• Use customer readiness and usage data to deliver interventions, measure activation, time to first value, repeat usage, sustained credit consumption, program effectiveness, and share customer patterns with cross-functional teams.

Requirements

• 4+ years of experience in technical onboarding, customer enablement, implementation, solutions consulting, customer education, or a technically oriented Customer Success role.
• Proven experience building programs across live and self-service onboarding, training, or adoption formats.
• Strong facilitation and communication skills, including the ability to explain complex product and AI concepts to technical and nontechnical audiences.
• Technical fluency with permissions, connectors, models, credits, workflows, and common integration concepts.
• Strong diagnostic judgment in identifying education, readiness, process, configuration, product capability, and technical-complexity barriers.
• Data-informed growth mindset with experience using product and usage data to identify adoption gaps, trigger interventions, move customer groups toward sustained use, and evaluate impact.
• Cross-functional operating ability across Customer Success, Sales, Product, Marketing, Support, and technical teams.
• High ownership, clear expectation-setting, process improvement, and effectiveness in a fast-moving environment.

Nice to have

• Experience with AI products, agentic workflows, enterprise SaaS, or other technically complex platforms.
• Experience building technical onboarding or adoption programs for enterprise customers.
• Background in adult learning, instructional design, customer education, or enablement operations.
• Experience using product and usage data to trigger interventions and measure activation, time to value, and sustained engagement.
• Experience developing customer-facing technical content, workshops, or certification programs.

Culture & Benefits

• Hybrid work in San Francisco.
• Full-time U.S. employees receive equity, health, dental, vision, retirement, fitness, commuter, and dependent care benefits.
• Full-time employees outside the U.S. receive benefits tailored to their region of residence.
• The role collaborates with Customer Success, Applied AI Architects, Product, Marketing, Support, and Engineering.