Enablement Specialist (AI)

Location: San Francisco, United States; work format: Hybrid

Salary: $150,000–$175,000 per year, plus equity. USD ranges apply to U.S.-based positions; international compensation is based on the local market.

Company

Perplexity develops Perplexity Computer, which enables organizations to build AI-powered workflows that navigate tools, interact with applications, and complete multi-step work.

What you will do

• Design onboarding and adoption journeys for enterprise customers and user cohorts with different goals, technical readiness, and AI experience.
• Lead technical kickoffs, workshops, office hours, remote sessions, onsite programs, webinars, and train-the-trainer experiences.
• Explain Computer and agentic-workflow concepts to technical and nontechnical audiences and guide customers through permissions, connectors, credits, models, and initial workflows.
• Diagnose adoption barriers related to knowledge, readiness, process, configuration, product capability, or technical complexity.
• Create scalable curricula, checklists, implementation guidance, lifecycle communications, videos, examples, and internal enablement materials.
• Use readiness and usage data to identify adoption gaps, deliver targeted interventions, measure activation and sustained consumption, and share customer feedback across functions.

Requirements

• 4+ years of experience in technical onboarding, customer enablement, implementation, solutions consulting, customer education, or technically oriented Customer Success.
• Experience designing and delivering onboarding, training, or adoption programs across live and self-service formats.
• Strong facilitation and communication skills, including the ability to explain complex product and AI concepts clearly.
• Technical fluency with permissions, connectors, models, credits, workflows, and common integration concepts.
• Experience using product and usage data to identify adoption gaps, trigger interventions, and evaluate impact.
• Ability to collaborate with Customer Success, Sales, Product, Marketing, Support, and technical teams in a fast-moving environment.

Nice to have

• Experience with AI products, agentic workflows, enterprise SaaS, or technically complex platforms.
• Background in adult learning, instructional design, customer education, or enablement operations.
• Experience developing customer-facing technical content, workshops, or certification programs.

Culture & Benefits

• Full-time U.S. employees receive equity, health, dental, vision, retirement, fitness, commuter, and dependent care benefits.
• Full-time employees outside the U.S. receive benefits tailored to their region of residence.
• Cross-functional collaboration spans Customer Success, Applied AI Architects, Product, Marketing, Support, Sales, and Engineering.