Clinic Coordinator I (Oncology)

Location: Boston, Massachusetts; hybrid schedule with 2–3 days onsite per week

Salary: $45,500–$54,400 per year

Company

hirify.global provides cancer research, treatment, education, and comprehensive patient care.

What you will do

• Schedule complex, multidisciplinary appointments for oncology patients according to established guidelines.
• Monitor scheduling reports and optimize the use of clinical resources.
• Perform patient check-in and check-out, triage phone calls, verify patient identities, print documentation, and enter verbal orders.
• Communicate with patients, families, providers, leadership, and cross-functional teams while explaining complex information in patient-friendly terms.
• Respond to patient concerns, de-escalate grievances, recognize emergencies, and follow standard operating procedures.
• Complete registration, compliance, quality improvement, system upgrade, and patient-use iPad support activities.

Requirements

• Bachelor’s degree preferred; customer service experience preferred.
• Proficiency with technology and complex computer systems required.
• Excellent verbal and written communication, customer service, organizational, problem-solving, and critical-thinking skills.
• Ability to multitask, adapt to changing priorities, assume additional responsibilities, and work effectively as part of a team.
• Working knowledge of computers and technology, including Epic, Real Time Locating System, and Outlook.
• Ability to maintain confidentiality of protected health information and comply with HIPAA and institutional policies.

Culture & Benefits

• Work in an inclusive, diverse, and equitable environment focused on compassionate patient care.
• Collaborate with Harvard Medical School-affiliated hospitals and other healthcare partners.
• Participate in training, competency programs, system upgrades, and quality improvement initiatives.
• Provide in-person, telephone, written, and email support to patients and families across pediatric or adult clinical settings.